Just as no two jobs are entirely the same, the training process for different industries can be quite divergent. The cleaning industry in particular is one where staff training is of utmost importance – in hygeine, attention to detail and customer relations.
Indeed, employees in a cleaning company a more than just workers – they are brand ambassadors and the living, breathing, moving representation of you and your business. It therefore goes without saying that when you’re training cleaning staff, it’s important to do it right.
We’ve put together a handy selection of tips for getting the most from staff training – for both you and your employees.
During the training process it’s important to lead from the top and be an inspiring, effective and conscientious role model. If you’re taking shortcuts in training, don’t be surprised when you discover your employees have been taking shortcuts on the job. Certainly, just being a good role model is not enough to bring someone up to speed, but it’s definitely an important part of the training process and the best way to instil skills such as efficiency and diligence in your staff. For example, attention to detail is often key in client retention in the cleaning industry and this is something easily taught through leadership and example.
One of the biggest mistakes employers make when managing staff across all industries is failing to provide staff members with effective and ongoing job skills training. This is why it’s important to constantly be on the lookout for training opportunities to upskill your employees at every chance. By enhancing the skill level of your staff, you’re giving them the tools to display more initiative and produce improved, more reliable results. By making training a regular part of your routine, you can enhance the way your staff work individually and as part of a team.
When it comes to learning new skills in any industry, there’s no substitute for actually performing the technique in practice to improve memory and results. When training cleaning employees, make sure you schedule time for role playing to help apply the skills to a real life situation. This goes for customer / cleaner relations as well – even though the cleaning industry doesn’t call for much interaction between the client and the professional, a little bit of training can help keep relationship management seamless and friendly.
Sometimes, particularly in the cleaning industry, employees’ status as brand ambassadors can get lost in the deluge of day to day tasks. The best way to avoid this is by constantly reminding your staff of the importance of brand ambassadorship.
It’s important to emphasise that, with every task your employees perform, they are representing your company and making a huge impact on the way your services are ultimately perceived by the client. Results are everything, and if your employees realise this on a day to day basis, you’re more likely to win clients and keep them.
If the training process is feeling like something of a chore, it goes without saying that it’s less likely to achieve the results you’re after. Instead, by encouraging employee feedback during training and providing positive reinforcement to successful trainees, you put yourself and your business in a better position to reap the benefits of a diligent training regime. If your employees feel as though it’s okay to be honest, ask questions and outline areas in which they’re struggling, you’re better positioned as a trainer to give them the individual attention they need to succeed.
In the cleaning industry you’re only as good as the staff members you have on the ground. By ensuring your staff are properly trained, you are not only setting your business up for practical success, but you are also encouraging your staff to act as brand representatives and portray your company in a positive light. Because of this, investing in training often reaps long-term gains in business growth, reputation and client retention.